Privacy Policy.

1. Introduction

The Company Band Music, LLC ("The Company Band," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at thecompanybandlive.com, submit our event inquiry form, communicate with us by phone, text, or email, or hire us to perform at your event.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

a. Information you provide to us

• Name (first and last)
• Email address
• Phone number
• City and state (and event venue address, if you book us)
• Event details such as event date, type of event, guest count, vision, song requests, and special instructions
• Payment information (processed through PayPal — we do not store your card or bank account details)
• The content of any communications you send us (emails, text messages, voicemails) and recordings of discovery calls you join

b. Information collected automatically

• Device type, browser type, and operating system
• IP address and approximate location
• Pages you visit on our site, time spent, and referring website
• Cookies and similar tracking technologies (see Section 7)

c. Information from third-party booking platforms

When you submit an inquiry through a third-party booking platform such as WeddingPro.com, TheBash.com, or GigSalad.com, we receive the contact and event information you provided to that platform.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide a quote for your event
• Schedule discovery calls and consultations
• Send agreements, invoices, payment reminders, and receipts
• Plan, coordinate, and perform live music at your event
• Coordinate with your venue, planner, photographer, and our band members
• Send you marketing or promotional communications about our services (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes

4. SMS & Text Messaging

When you provide your phone number and check the consent box on our inquiry form, you agree to receive text messages from The Company Band Music, LLC related to your event inquiry and engagement. SMS communications may include:

• Initial response to your inquiry
• Discovery call scheduling and reminders
• Event-planning details (timeline, song lists, payment links, agreements)
• Confirmation of payments and signatures
• Day-of-event coordination
• Post-event follow-up and review requests

5. How We Share Your Information

We share your information only with the following categories of third-party service providers, each of which is contractually bound to protect your data and use it only for the purpose we've engaged them for:

• HubSpot — customer relationship management, lead capture forms, and email communications
• JustCall — outbound and inbound text messaging and voice calls
• SignWell — electronic signature for performance agreements
• Riverside — recording and transcription of discovery calls
• PayPal — payment processing
• Google Analytics — anonymized website usage analytics
• Meta (Facebook / Instagram) Pixel and TikTok Pixel — used periodically for paid advertising. These pixels may be active or inactive at any given time.
• Booking platforms (WeddingPro, The Bash, GigSalad) — only when you initiate contact through their service

We may also disclose information when required by law, in response to a valid legal process (such as a subpoena), or when necessary to protect our rights, property, or safety, or that of our clients or the public.

We do not sell your personal information.

6. Data Retention

We retain your personal information for as long as we have an active relationship with you and for a reasonable period thereafter. After your event, we retain records (including agreements, invoices, and communications) for at least seven years for tax, legal, and business purposes. You may request earlier deletion of your information by contacting us — see Section 8.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site so we can improve it. Cookies are small text files stored in your browser. You can control or disable cookies through your browser settings, though some site features may not work properly if you do.

When advertising pixels (Meta or TikTok) are active, they may set cookies on your device to measure ad performance and show you relevant ads on those platforms. You can opt out of personalized advertising through the privacy settings of those platforms.

8. Your Rights & Choices

Depending on where you live, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing email at any time using the unsubscribe link in any marketing email
• Opt out of SMS at any time by replying STOP

California residents (CCPA / CPRA)

California residents have additional rights, including the right to know what personal information is collected about them, the right to request deletion of personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information.

EU / UK / EEA residents (GDPR)

The Company Band Music, LLC is based in the United States and primarily serves clients in the U.S. We do not actively market to or target EU, UK, or EEA residents. If you are a resident of one of those regions and we hold your information, we will honor reasonable access, correction, and deletion requests submitted in accordance with the GDPR. Email us at info@thecompanybandlive.com.

9. Children's Privacy

Our website and services are not directed to anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Data Security

We use commercially reasonable safeguards to protect your information, including encrypted data transmission (HTTPS), secure storage with our service providers, access controls, and regular review of our security practices. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent change. Material changes will be communicated through a notice on our homepage or by email if we have one on file. Continued use of our website or services after a change constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise any of the rights described above, please contact: